Shipping policy

Delivery

Orders are dispatched Monday to Friday and delivered during normal business hours (9:00am – 5:00pm).

  • All deliveries require a signature on receipt

  • If a signature cannot be obtained, the courier will leave a calling card with collection instructions

  • Unclaimed parcels returned to us will incur additional freight charges for re‑dispatch

  • Original freight charges are non‑refundable

Estimated Delivery Timeframes:

  • VIC: 1–2 business days

  • NSW / TAS: 2–3 business days

  • QLD / WA: 5–7 business days

Dispatch typically occurs within 72 hours of order confirmation unless otherwise specified.

 Please ensure all items are checked thoroughly upon delivery. Any discrepancies must be reported promptly.

Delivery FAQs

  • We do not deliver to PO Boxes

  • Orders are delivered only to the registered account delivery address

  • Items may be dispatched from multiple locations and arrive separately (no additional freight charged)

  • Separate orders are required for delivery to multiple store locations (additional freight applies)

  • Delivery timeframes may vary for remote or regional areas

  • Freight is calculated as a percentage of the order value based on metro and non‑metro postcodes

  • A minimum freight charge of $20 applies per order

  • Additional freight charges apply to bulky items such as rugs and furniture