Orders, Payments, Delivery & Returns

J.Elliot Home (CDSI PTY LTD) is committed to providing a smooth, transparent, and worry‑free wholesale shopping experience. The information below outlines our ordering process, payment options, delivery terms, and returns policy.

Account Requirement

To place orders online or through our Account Managers, you must have an approved wholesale account with CDSI PTY LTD.

If you would like to open an account, please complete our Registration Form via the link provided on our website. Once approved, you will be able to shop online and access our full product range.

Ordering Process

Making an Order

You can place orders in two convenient ways:

Field Folio (via Account Managers)
Our Account Managers use the latest iPad technology, Field Folio, to showcase our full collection. This allows for easy browsing, live stock visibility, and fast, accurate ordering.

Website Orders
Our website offers a simple and seamless ordering experience. Use the search function to browse by brand, product, or category. Add items to your cart as you go—your cart will remain active while you continue browsing. When ready, proceed to checkout and follow the prompts to complete your order.

Minimum Order Value: $300 per order.

Pre‑Order Items

Pre‑orders are available on selected new and promotional ranges, allowing you to plan ahead and secure stock prior to arrival.

  • Estimated arrival dates are displayed on the website and available upon request

  • As stock quantities are limited and not held locally, we strongly recommend payment in advance to secure pre‑order items

  • Orders not paid prior to arrival may miss allocation once stock lands

Bespoke Products

Looking for something unique for your store?

J.Elliot Home offers a Bespoke Product Service, enabling us to develop custom products tailored to your requirements. Choose your preferred colours, styles, fabrics, and finishes, and our team will work with you to bring your vision to life.

Please contact your Account Manager to discuss bespoke options, lead times, and minimum quantities.

Payments & Accounts

Proforma Accounts (New Retailers)

All new retailers commence on a Proforma Account. Once three (3) proforma orders have been completed, you may apply for a Credit Account.

Please contact your Account Manager to request a Credit Account Application Form.

Payment Methods (Proforma):

  • Bank Deposit

  • Credit Card

Once payment is received, stock will be allocated and orders will be dispatched within approximately 72 hours.

Bank Details:
Bank: NAB
BSB: 083 214
Account Number: 189 805 987

Please use your Order Number as the payment reference and email your remittance advice to customercare@cdsi.com.au.

For credit card payments, please contact Accounts on +61 3 9904 2900.

Credit Accounts

Approved credit account holders may place orders on agreed trading terms.

  • Orders will be allocated and dispatched within approximately 72 hours

  • Payments must be made in accordance with approved credit terms

  • A 2% surcharge applies to credit card payments made on account or post‑paid

Delivery

Orders are dispatched Monday to Friday and delivered during normal business hours (9:00am – 5:00pm).

  • All deliveries require a signature on receipt

  • If a signature cannot be obtained, the courier will leave a calling card with collection instructions

  • Unclaimed parcels returned to us will incur additional freight charges for re‑dispatch

  • Original freight charges are non‑refundable

Estimated Delivery Timeframes:

  • VIC: 1–2 business days

  • NSW / TAS: 2–3 business days

  • QLD / WA: 5–7 business days

Dispatch typically occurs within 72 hours of order confirmation unless otherwise specified.

 Please ensure all items are checked thoroughly upon delivery. Any discrepancies must be reported promptly.

Delivery FAQs

  • We do not deliver to PO Boxes

  • Orders are delivered only to the registered account delivery address

  • Items may be dispatched from multiple locations and arrive separately (no additional freight charged)

  • Separate orders are required for delivery to multiple store locations (additional freight applies)

  • Delivery timeframes may vary for remote or regional areas

  • Freight is calculated as a percentage of the order value based on metro and non‑metro postcodes

  • A minimum freight charge of $20 applies per order

  • Additional freight charges apply to bulky items such as rugs and furniture

Returns Policy

Faulty or Damaged Goods

J.Elliot Home will replace goods that arrive faulty or damaged.

  • Notification must be received within 48 hours of delivery

  • Please email salessupport@cdsi.com.au with details and supporting images

  • Our team will provide return instructions once assessed

Change of Mind / Other Returns

  • Undamaged items may be returned within 30 days of purchase

  • Goods must be unused, in original packaging, and accompanied by proof of purchase

  • Return freight and handling costs are the responsibility of the customer

  • Original delivery charges are non‑refundable

Please include a note outlining the reason for return and a daytime contact number to assist our Sales Support team.

Online Orders Returns

For assistance with returns relating to online purchases, please contact our Sales Support team at salessupport@cdsi.com.au.

Manufacturer’s Guarantee

We honour all applicable manufacturer warranties, which are generally 12 months unless otherwise stated.

Please refer to individual product pages for specific warranty details.

If you have any questions regarding orders, payments, delivery, or returns, our Customer Care team is always happy to assist.