1. About Us

"We", "us" or "our" means J.Elliot Home, the trading/brand name of CDSI Pty Ltd, with its principal place of business located at 5/121 Frankston-Dandenong Road, Dandenong South, VIC 3175, Australia.

J.Elliot Home is committed to protecting your privacy and handling your personal information in an open, transparent, and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

This Privacy Policy applies across all the ways you interact with us — including our website, in-store, over the phone, by email, and by SMS/text message marketing. By accessing our website, placing an order, subscribing to our communications (including SMS), or otherwise interacting with J.Elliot Home, you agree to the practices described in this Privacy Policy.

2. Personal Information We Collect

We may collect personal information that is reasonably necessary for our business operations, including:

●        Full name

●        Company name and business details

●        Billing and delivery address

●        Email address and telephone/mobile number

●        Account login details

●        Payment and transaction information (processed securely by third-party payment providers)

●        Order history and preferences

●        Communications with us (by phone, email, SMS, website forms, or otherwise)

●        Marketing consent records, including SMS opt-in and opt-out status and timestamps

You may choose not to provide certain information; however, this may limit your ability to access some products, services, or communications (including SMS marketing offers).

3. Information Collected Automatically

When you visit our website, we may automatically collect certain information, including:

●        IP address

●        Browser type and version

●        Device information and operating system

●        Pages viewed, links clicked, and time spent on the site

●        Referring URLs

This information helps us understand how our website is used and improve performance, security, and user experience.

4. Cookies and Similar Technologies

We use cookies and similar technologies to:

●        Enable core website functionality

●        Remember user preferences

●        Maintain shopping cart contents

●        Analyse website traffic and usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

5. How We Use Your Personal Information

We use personal information for purposes including:

●        Processing and fulfilling orders

●        Managing customer accounts

●        Providing customer support

●        Communicating about orders, products, services, and updates

●        Sending marketing and promotional communications by email and/or SMS, where you have consented and as permitted by law

●        Improving our products, services, and website

●        Complying with legal and regulatory obligations

6. SMS / Text Message Marketing

If you opt in to receive SMS marketing messages from J.Elliot Home, the following additional terms apply:

Consent:

By providing your mobile number and opting in (for example, via a website sign-up form, checkout checkbox, or in-store prompt), you consent to receive recurring automated marketing text messages from J.Elliot Home. Consent to receive SMS marketing is not a condition of any purchase.

Message frequency:

Message frequency varies. Standard message and data rates may apply, depending on your mobile carrier and plan.

Opting out:

You may opt out of SMS marketing at any time by replying "STOP" to any message you receive from us, or by contacting us using the details in Section 13. Please allow up to seven (7) business days for your request to be processed. Opting out of SMS marketing does not affect your subscription to other channels (such as email) unless you request otherwise.

Help:

Reply "HELP" to any SMS message for assistance, or contact us directly using the details in Section 13.

Carrier disclaimer:

Mobile carriers are not liable for delayed or undelivered messages. We use a third-party SMS platform (such as Mailchimp) to send these messages; your mobile number and related opt-in/opt-out data may be processed by that provider on our behalf, subject to their own privacy and security obligations to us.

Prohibited content:

In line with our SMS platform's acceptable use requirements, we do not send SMS content related to sex, hate, firearms, tobacco, cannabis, vaping, CBD, illegal drugs, loans, debt collection, gambling, or political campaigning.

7. Email Marketing Communications

You may receive emails or other communications from us relating to your account, orders, or marketing updates.

You may opt out of marketing communications at any time by:

●        Clicking the "unsubscribe" link in our emails, or

●        Contacting us using the details listed in Section 13

Please allow up to seven (7) business days for your request to be processed.

8. Disclosure of Personal Information

We do not sell or trade personal information. We may disclose personal information only in the following circumstances:

a) Service providers and agents

We may share information with trusted third parties who assist us in operating our business, including:

●        Order fulfilment and delivery providers

●        Payment processors

●        IT, hosting, and data storage providers

●        Marketing, SMS, and analytics providers (e.g. our email/SMS marketing platform)

●        Customer support services

These parties are authorised to use personal information only as necessary to perform their contracted services and are required to safeguard it.

b) Legal obligations

We may disclose personal information where required or authorised by law, including to comply with court orders, regulatory requirements, or law enforcement requests.

c) Business protection

We may disclose information where necessary to protect our rights, property, customers, or the public, including for fraud prevention and security purposes.

9. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

●        Encryption of data during transmission

●        Secure servers and restricted access controls

●        Regular system monitoring and updates

While we take all reasonable precautions, no data transmission over the internet or mobile network can be guaranteed as completely secure.

10. Data Breach Notification

In the event of a data breach that is likely to result in serious harm to individuals whose personal information is involved, we will comply with our obligations under the Notifiable Data Breaches (NDB) scheme in the Privacy Act 1988 (Cth), including notifying affected individuals and the Office of the Australian Information Commissioner (OAIC) where required.

11. Access and Correction

You have the right to:

●        Request access to personal information we hold about you

●        Request correction of inaccurate, out-of-date, or incomplete information

Requests can be made by contacting us using the details in Section 13. We may need to verify your identity before processing your request.

12. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. SMS opt-in and consent records are retained for as long as reasonably necessary to demonstrate compliance with applicable telemarketing and messaging laws.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

J.Elliot Home

Email: customercare@cdsi.com.au

Phone: +61 3 9904 2900

Address: 5/121 Frankston-Dandenong Road, Dandenong South, VIC 3175, Australia

If you believe we have not handled your personal information in accordance with the Privacy Act 1988 (Cth), you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner (OAIC).

14. Children's Privacy

J.Elliot Home does not knowingly collect personal information from individuals under the age of 18. Our products and services, including SMS and email marketing, are intended for purchase and subscription by adults only.

15. Overseas Disclosure

Some service providers (including our email/SMS marketing platform) may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with the Australian Privacy Principles.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, the channels we use (including SMS), or legal obligations. The updated version will be published on our website and will apply from the effective date shown above.