Privacy Policy

J.Elliot Home ("we", "us", "our") is committed to protecting your privacy and handling your personal information in an open, transparent, and secure manner. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and other applicable laws.

By accessing our website, placing an order, or otherwise interacting with J.Elliot Home, you agree to the practices described in this Privacy Policy.

1. Personal information we collect

We may collect personal information that is reasonably necessary for our business operations. This includes, but is not limited to:

  • Full name

  • Company name and business details

  • Billing and delivery address

  • Email address and telephone number

  • Account login details

  • Payment and transaction information (processed securely by third-party payment providers)

  • Order history and preferences

  • Communications with us (by phone, email, website forms, or otherwise)

You may choose not to provide certain information; however, this may limit your ability to access some products or services.

2. Information collected automatically

When you visit our website, we may automatically collect certain information, including:

  • IP address

  • Browser type and version

  • Device information and operating system

  • Pages viewed, links clicked, and time spent on the site

  • Referring URLs

This information helps us understand how our website is used and improve performance, security, and user experience.

3. Cookies and similar technologies

We use cookies and similar technologies to:

  • Enable core website functionality

  • Remember user preferences

  • Maintain shopping cart contents

  • Analyse website traffic and usage patterns

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain features on our website.

4. How we use your personal information

We use personal information for purposes including:

  • Processing and fulfilling orders

  • Managing customer accounts

  • Providing customer support

  • Communicating about orders, products, services, and updates

  • Improving our products, services, and website

  • Marketing and promotional communications (where permitted by law)

  • Complying with legal and regulatory obligations

5. Email and marketing communications

You may receive emails or other communications from us relating to your account, orders, or marketing updates.

You may opt out of marketing communications at any time by:

  • Clicking the "unsubscribe" link in our emails, or

  • Contacting us using the details listed below

Please allow up to seven (7) business days for your request to be processed.

6. Disclosure of personal information

We do not sell or trade personal information. We may disclose personal information only in the following circumstances:

a) Service providers and agents

We may share information with trusted third parties who assist us in operating our business, including:

  • Order fulfilment and delivery providers

  • Payment processors

  • IT, hosting, and data storage providers

  • Marketing and analytics providers

  • Customer support services

These parties are authorised to use personal information only as necessary to perform their contracted services and are required to safeguard it.

b) Legal obligations

We may disclose personal information where required or authorised by law, including to comply with court orders, regulatory requirements, or law enforcement requests.

c) Business protection

We may disclose information where necessary to protect our rights, property, customers, or the public, including for fraud prevention and security purposes.

7. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Security measures include:

  • Encryption of data during transmission

  • Secure servers and restricted access controls

  • Regular system monitoring and updates

While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure.

8. Access and correction

You have the right to:

  • Request access to personal information we hold about you

  • Request correction of inaccurate, out-of-date, or incomplete information

Requests can be made by contacting us using the details below. We may need to verify your identity before processing your request.

9. Data retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

10. Children’s privacy

J.Elliot Home does not knowingly collect personal information from individuals under the age of 18. Our products and services are intended for purchase by adults.

11. Overseas disclosure

Some service providers may store or process personal information outside Australia. Where this occurs, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy laws.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal obligations. The updated version will be published on our website and will apply from the effective date shown above.

13. Contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle personal information, please contact us:

J.Elliot Home
Email: customercare@cdsi.com.au
Phone: +61 3 9904 2900
Address: 5/121 Frankston Dandenong Road, Dandenong, VIC 3195, Australia

If you believe we have not handled your personal information in accordance with the Privacy Act 1988 (Cth), you may lodge a complaint with us. We will investigate and respond within a reasonable timeframe. You may also contact the Office of the Australian Information Commissioner (OAIC).